✕

The Parent Journey

From First Inquiry to Seamless Engagement

Meet Priya and Ajay Sharma, parents of two children looking for the right school. Their journey with an educational institution using Unity demonstrates how technology can transform the parent experience from frustrating paperwork to seamless digital engagement.
The Parent Journey

Phase 1: Discovery & Application

The Traditional Challenge

For most schools, the inquiry process is fragmented and inconsistent. Parents call or email, leave messages that get lost, visit campuses for basic information, and wait days for follow-up. Application involves redundant form-filling and multiple visits.

The Unity Experience

Edit Content
Prakash’s daily responsibilities now include managing a streamlined digital process:
  • Pre-authorized Visitors: Access to a digital schedule of all expected visitors
  • QR-based Check-in: Quick scanning of appointment QR codes sent to parents and visitors
  • Automated Verification: Instant system confirmation of appointment details
  • Digital Badge Generation: Visitor-specific ID badges with photo, destination, and time limitations
“Before Unity, I would write each visitor’s details in a register and make calls to check if they were expected. Now, most visitors arrive with QR codes on their phones. I simply scan the code, take their photo, and the system prints a badge with their information. What used to take 3-4 minutes now takes seconds, and our security is actually stronger.” -Prakash Patil
Edit Content
The system also transforms daily student arrival and departure:
  • Students present their ID cards with embedded QR codes
  • Quick scanning confirms identity and records timestamp
  • Parents picking up younger students are verified against authorized pickup lists
  • Early departure authorizations are instantly visible when submitted through the parent app
Edit Content

After visiting the campus and meeting with counselors, the Sharmas decide to apply. Instead of starting from scratch with paper forms:
The counselor clicks “Convert to Applicant” in the system

  • A pre-filled application form is sent to Priya’s WhatsApp with a secure link
  • She completes missing information and uploads required documents directly from her phone
  • The family pays the registration fee through the integrated payment gateway
  • They receive immediate confirmation and next step.
“The entire application process took less than 30 minutes, and I didn’t have to re-enter information I’d already provided. We applied to three schools, and this was by far the smoothest experience.”
— Priya Sharma

Phase 2: Enrollment & Onboarding

The Traditional Challenge

Enrollment typically involves multiple visits, standing in line to pay fees, collecting physical ID cards, and a disjointed orientation process with information scattered across handbooks, emails, and verbal instructions.

The Unity Experience

Edit Content
Prakash now has critical safety information at his fingertips:
  • Mobile Protocol Access: Complete emergency procedures accessible on a tablet
  • Visual Response Guides: Step-by-step instructions with clear visuals
  • Role-specific Responsibilities: Personalized guidance for his position
  • Multi-language Support: Instructions available in his preferred language
Edit Content
During safety situations, Unity provides unprecedented coordination:
  • Alert Broadcasting: Ability to trigger notifications to administration and staff
  • Status Updates: Real-time communication of developing situations
  • Location Tracking: Identification of all personnel and students during emergencies
  • Resource Management: Coordination of emergency equipment and assembly points

“The moment we paid the fees, we received our children’s Google account details. By evening, we had explored the parent app and already felt connected to the school community.” — Ajay Sharma

Phase 3: Daily Engagement

The Traditional Challenge

Traditional school communication is inconsistent—some announcements come via SMS, others through physical notes, some through emails. Parents juggle multiple channels, physical forms for absences, and often discover important updates too late.

The Unity Experience

Edit Content
As part of a school chain, Prakash benefits from standardized excellence:
  • Consistent Protocols: Identical security procedures across all campuses
  • Shared Training: Standardized preparation for all security personnel
  • Cross-campus Substitution: Ability to work at sister campuses when needed
  • System Familiarity: Immediate productivity at any location due to identical systems
Edit Content
The system also transforms daily student arrival and departure:
  • Students present their ID cards with embedded QR codes
  • Quick scanning confirms identity and records timestamp
  • Parents picking up younger students are verified against authorized pickup lists
  • Early departure authorizations are instantly visible when submitted through the parent app
“Before, I’d discover crumpled notes in backpacks about events that had already passed. Now, everything is in one place, and I feel constantly connected to my children’s education.” — Priya Sharma

Phase 4: Academic Monitoring

The Traditional Challenge

Parents often have limited visibility into curriculum progress, learning challenges, and academic performance until formal report cards or parent-teacher meetings.

The Unity Experience

Edit Content
Prakash now manages comprehensive security information:
  • Structured Incident Reporting: Digital templates for all security events
  • Photo and Video Integration: Ability to attach visual evidence to reports
  • Geo-tagging: Location marking for campus-specific incidents
  • Category Tracking: Standardized classification of all events
Edit Content
The system provides powerful analytical capabilities:
  • Pattern Recognition: Identification of recurring issues or trends
  • Hotspot Mapping: Visual representation of incident-prone areas
  • Resolution Tracking: Follow-up on security concerns until closure
  • Preventive Insights: Data-informed recommendations for security improvements
“Before, I’d discover crumpled notes in backpacks about events that had already passed. Now, everything is in one place, and I feel constantly connected to my children’s education.” — Priya Sharma

Phase 5: Special Requests

The Traditional Challenge

Obtaining school documentation typically requires written applications, payment of fees at the office, and waiting days for processing.

The Unity Experience

Edit Content
Prakash now works as part of a connected campus ecosystem:
  • Event Awareness: Complete visibility of all scheduled campus activities
  • Maintenance Coordination: Integration with facility management schedules
  • Transportation Synchronization: Coordination with bus arrivals and departures
  • Staff and Student Movement: Awareness of field trips, altered schedules, and special programs
Edit Content
Unity enables anticipatory security management:
  • Resource planning based on upcoming events and activities
  • Preventive security checks before high-traffic campus periods
  • Coordination with maintenance for security-related repairs
  • Integration with entrance management during arrival and dismissal times
“We needed bonafide certificates urgently for a visa application. I requested them at 10 PM, and by morning, the digital versions were in my inbox. The physical copies were ready for pickup when I arrived at school.” — Priya Sharma

The Transformation

For the Sharma family, Unity has transformed their relationship with their children’s school:

Before Unity:

  • Multiple hours spent on campus for administrative tasks each month
  • Inconsistent information received through various channels
  • Limited visibility into curriculum and learning progress
  • Frustration with paperwork and payment processes
  • Reactive involvement in their children’s education
After Unity:
  • Less than one hour per month spent on administrative tasks
  • All information centralized in a single, reliable platform
  • Complete transparency into curriculum and assessments
  • Seamless digital processes for all interactions
  • Proactive engagement with their children’s learning journey

The Parent Perspective

“Unity hasn’t just made administrative tasks easier—it’s fundamentally changed how we participate in our children’s education. We’re more informed, more engaged, and more connected to the school community. The technology fades into the background, allowing us to focus on what matters: supporting our children’s learning journey.” — Priya and Ajay Sharma

Is This the Experience Your Parents Deserve?

Unity transforms the parent journey from fragmented frustration to seamless engagement. Every touchpoint is optimized to save time, increase transparency, and strengthen the partnership between parents and schools.

Request a Demo
Explore Features
Contact Us